Switching Costs and Information Technology - The Case of IT Outsourcing

Information Technology and Switching Costs Information Technology and Switching Costs

Switching costs, the real or perceived cost of changing product providers, has become increasingly important in information-intensive businesses. Reduced search and transactions costs have made it possible for customers to more readily evaluate alternative suppliers, increasing switching. At the same time, the high fixed cost structure of customer acquisition and operations in information-inten...

Information Technology Outsourcing: Reducing Costs or knowledge?

Information Technology Outsourcing and Non-IT Operating Costs: An Empirical Investigation

Does information technology outsourcing reduce non-IT operating costs? This study examines this question and also asks whether internal IT investments moderate the relationship between IT outsourcing and non-IT operating costs. Using a panel data set of approximately 300 U.S. firms from 1999 to 2003, we find that IT outsourcing has a significant negative association with firms’ non-IT operating...

Effective information technology (IT) governance mechanisms: An IT outsourcing perspective

Effective IT governance will ensure alignment between IT and business goals. Organizations with ineffective IT governance will suffer due to poor performance of IT resources such as inaccurate information quality, inefficient operating costs, runaway IT project and even the demise of its IT department. This study seeks to examine empirically the individual IT governance mechanisms that influenc...

mesuring the staff technology readiness, the case of a multi national chemical company operating in iran

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